Support

Questions, problems or ideas — email support@idiecast.ca and we will get back to you.

Download on the App Store ↗

Free and PRO

What counts toward the free limit?

Free covers 50 records: the models you own plus any active orders. Your wishlist is separate, with its own allowance of 250. Sold models and cancelled orders count for nothing, and when an order arrives it moves into your collection using the slot it already had, not a second one. The count is visible from your first model, showing what you own, what is on order and where your wishlist stands.

I bought PRO and it is not showing

Open the Account tab, tap PRO, and choose Restore Purchases. Make sure you are signed in to the App Store with the same Apple Account you bought it with.

Prices and research

Does iDiecast set my models’ values automatically?

No. Every amount in the app is one you entered. You can research a model against eBay sold listings and save what you find as a comparable, but nothing is imported, and saved research prices never change your Total spent.

Why did a link open in Safari?

The research browser is there to read listings, so it stays on eBay, its regional sites and the retailers iDiecast catalogues. Anything outside that list — including carrier tracking pages — opens in Safari instead, where you can still save the link.

Your data

I am changing phones. How do I move my collection?

Turn on iCloud backup from the Account tab on your old phone and tap Back up now. On the new phone, sign in to the same Apple Account, open the Account tab, choose Restore from iCloud, and pick your old phone from the list. It shows you what the backup holds before it replaces anything. If you would rather not use iCloud, the Account tab can also save a backup file you carry across yourself.

Is my collection backed up?

Only if you turn iCloud backup on; the Account tab shows when it last completed. Once it is on, the app backs up whenever you leave it, and keeps the last three backups from each of your devices so a mistake you did not notice straight away can still be undone. Backups live in your own iCloud storage, where we cannot see them. If a backup fails, the app says why and your last good backup stays where it is.

I deleted models by accident. Can I get them back?

If iCloud backup was on, open the Account tab, choose Restore from iCloud, and pick the backup from before the mistake — the model count next to each one tells you which. Restoring replaces the whole collection on this iPhone with that copy, so anything you added since will need adding again.

Do I need to sign in?

No. Every collection feature works without an account. You can sign in with Apple or with an email address, which creates a local profile only — it does not upload your collection or sync it between devices.

Can I use it offline?

Yes. Barcode lookup and currency conversion need a connection; everything else works without one.

Reporting a problem

The fastest route is the feedback option in the app, which attaches your app and iOS version automatically — you can read the message before it sends. Otherwise email us and mention your iPhone model and iOS version.